Return Policy

Return Period

You may return items within 30 calendar days from the date of receipt. This period provides sufficient time to get familiar with the product and decide whether it meets your expectations.

Return Conditions

To be eligible for a return, the item must meet the following requirements:

The item must be in its original packaging
All tags and labels must be intact
The item must be unused and in resalable condition
All components and accessories must be included
The proof of purchase must be retained

Return Shipping Costs

Return shipping costs depend on the reason for the return:

Customer responsibility: if the item does not fit, you changed your mind, or selected incorrectly
Seller responsibility: if the item is defective, damaged, or does not match the description

Return Process

To start a return, follow these steps:

Complete the online return form on our website
Provide your order number and reason for return
Receive confirmation and shipping instructions
Pack the item according to the given instructions
Ship the item to the address provided

Exceptions - Items Not Eligible for Return

The following categories of items are not eligible for return:

Personal hygiene items (toothbrushes, cosmetics after the package has been opened)
Items on sale marked accordingly
Digital products (software, e-books, music)
Custom or personalized items
Perishable goods (food, flowers)

General Legal Requirements

This return policy complies with the consumer protection laws of the [Country] where you operate. Our policy adheres to all applicable consumer protection laws, including but not limited to:

Rights related to defective or non-conforming goods
Minimum return periods required by law
Legal obligations for processing refunds and timeframes
Statutory warranties and guarantees
Fair trading and consumer protection regulations

Note: Where local consumer protection laws provide greater rights than those set out in this policy, the legal requirements will prevail.

Cancellation Policy

Cancellation Deadlines

To receive a full refund, please cancel your booking according to the following schedule:

Standard services: Cancel at least 24 hours before the scheduled appointment
Premium services: Cancel at least 48 hours before the scheduled appointment
Group sessions: Cancel at least 72 hours before the scheduled session

Refund Structure

The refund amount depends on when the cancellation is made:

Full refund (100%): Cancellation within the specified deadline
Partial refund (50%): Cancellation with less than the required notice but more than 2 hours before the service
No refund (0%): Cancellation within 2 hours of the service or no-show

Cancellation Process

You can cancel your booking using the following methods:

Online account: Log in and select "Cancel Booking"
Phone: Call our customer service at [phone number] during business hours
Email: Send your cancellation request to [email address] with your booking number
Cancellation form: Complete the cancellation form on our website

Important: You will receive cancellation confirmation within 2 hours of your request. Keep this confirmation for your records.

Refund Processing Time

Cancellation confirmation: 2 hours
Refund processing: 3-5 business days
Credit to original payment method: 5-10 business days

Cancellation Exceptions

Special conditions apply in the following circumstances:

Force majeure events: Full refund regardless of timing (natural disasters, government restrictions, etc.)
Medical emergencies: Full refund with appropriate documentation
Provider cancellation: Full refund plus compensation where applicable
Non-refundable packages: Some promotional packages and discounted services may be non-refundable (clearly marked at purchase)
Membership services: Monthly memberships require 30 days' notice for cancellation

Refund Procedure

Refund Methods:

To the bank card used for payment
Store credit (upon customer request)

Refund Timeline:

Return request processing: 2-3 business days
Inspection of returned item: 3-5 business days
Credit to card: 5-10 business days

Attention: Refunds are processed within 5-10 business days after we receive and inspect the returned item. The exact posting time may vary depending on your bank.

If you have questions about returns, please contact our customer support team.